Mission
• To maintain and strengthen our leadership in Costa Rica, providing training, placement, and recruiting services for call centers, improving their operating fundamentals and making possible their expansion goals.
• To identify and groom top quality candidates from new sources.
• To expand our innovative partnerships which improve candidate retention and permit long-term career paths, thus boosting our clients’ bottom lines.
Our Corporate Clients
Butler Academy provides a reliable and efficient source of talented bilingual agents for call centers throughout Costa Rica. Our partners enjoy the stability and cost benefits of our increasingly diverse candidate pool, which is becoming especially valuable as the Costa Rican labor market grows more competitive.
What We Do
Call centers need to have a predictable source of staff at all times. Our training-and-placement model guarantees a steady supply of top quality bilingual agents. For this reason, call centers who work with us can set more ambitious goals, and their managers proceed with the confidence that their staffing needs will be met.
Our innovative business model brings together all the pieces of a recruiting service, placement agency, and corporate training company. The three divisions work together to guarantee a superior supply of high quality, certified, bilingual candidates. Whereas most call centers and placement agencies have found that tough competition is drying up traditional sources of candidates, Butler Academy is supplying more opportunities than ever.
Our unique selection process and Fast Track training methodology let our clients access a labor pool 10 times larger than otherwise, letting us achieve unprecedented efficiencies in the recruiting and training process. Furthermore, we consolidate and classify our candidates based on their distinctive skills in order to offer each of our partners a tailored workforce of superior quality at a fraction of the total cost. It is no surprise that the oldest and most respected call centers in Costa Rica are choosing us to help them execute their growth plans.
Who We Are
Butler Academy’s staff of accomplished North American and Costa Rican professionals has over 15 years of experience in call center management and business administration with several prestigious multinational companies.
John K. Butler, Jr., Ph.D., Director, has dedicated over 25 years to teaching organizational development in the MBA department at Clemson University. Dr. Butler contributes years of experience in management consulting for medium and large companies.
Josh Butler, Director and President, is a graduate of Brown University where he co-directed the Brown Entrepreneurship Program, raising over $200,000 in funds and attracting personalities such as Ted Turner (media entrepreneur and tycoon), Reed Hundt (former FCC chairman), and Dr. Jorge Klor de Alva (former President and CEO of Phoenix University). In 2004 he trained software developers for Microsoft, Hewlett Packard, and Intel in Costa Rica, specializing in server application migrations.
Academic Director Christian Larsen worked as a trainer and curriculum developer for Kaplan Educational Services, the world’s largest test preparation company. He also brings a wealth of practical experience, having worked in the global call center industry here in Costa Rica.
Our language training program is the most selective in all of Costa Rica. We work with our instructors to produce an interactive classroom experience that integrates components from both industry and academia. The result is the most intensive and most effective call center training in the country.
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